STAY IN TOUCH

Be the first to know about new products, special offers and more.

BAG
Sign up to win CLICK HERE
My Petpost
Bag (0)

MY SHOPPING BAG (0)

Free Delivery on orders over $35

Delivery safety regarding to Covid-19

Delivery on Signature Required Product

  • NZ Post couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to the depot.

Delivery on Non-Signature Required Product

  • NZ Post couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to the depot if there is no safe place.

COVID-19 presents unprecedented challenges for our communities both globally and within New Zealand. While these changes can impact some imported products, we are confident that we have sufficient stock so Kiwi pets don’t go hungry.

If you are concerned about a product your pet loves, our friendly customer experience team are available to help with advice on food brands and can be reached via email on Info@petpost.co.nz or via phone on 0800 738 767.